How can we help?
Contact SimulaDrive about your account, a payment, Premium access, a refund request or a product question.
[email protected]
Support is provided by Sentinela Solutions LLC, the operator of SimulaDrive. You can write in English, Spanish or Portuguese.
This opens your email application. Send your message there to contact us. You can also copy the address above into your preferred email service.
Choose a topic
Help us find your account
- Include the email address you used to sign in or purchase.
- Describe what happened and what you were trying to do.
- For payments, include the order reference from your receipt, if you have it.
- For a technical issue, tell us your device and browser. You may attach a screenshot with sensitive information removed.
Do not send passwords, full payment-card numbers, Social Security numbers or identity-verification documents.
Common questions
I paid but cannot see Premium
Sign in using the same account used for purchase and open My account. If access is missing after payment confirmation, email us with your order reference. Please contact us before placing a duplicate order.
I have a refund question
Email us with your order reference and the reason for your request. Our conditional exam-failure refund and other applicable rights are explained in the terms and conditions. We do not request identity documents through this support page.
Can I get help without signing in?
Yes. Email [email protected] directly. You do not need an account or a paid pass to contact us.